Help Desk Software

SysAid Is the Best-Fit Service Desk for Mid-Market

SysAid is the most advanced help desk platform with generative AI integrated into every aspect of service management, delivering a comprehensive solution with a fully conversational user interface.

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Feature Comparison Matrix

HESK Help Desk
 

YesSubmit, track, and assign tickets

YesCustom fields & help desk settings

YesKnowledge Base

YesReporting

YesMulti-Language

 

 

 

 

 

 

 

 

 

 

 
 

 

 

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SysAid AI-Powered Help Desk Platform

  • Everything in Hesk and much more
  • SysAid Copilot
  • Incident Management
  • Most-Advanced AI Capabilities
  • Knowledge Base
  • Reporting
  • Multi-Language
  • Asset Management
  • Self-Service Portal
  • Remote Control
  • Mobile Device Management
  • ITIL (Change/Problem/Incident Management)
  • CMDB
  • Mobile Application
  • Fields Customization
  • Calendar & Scheduling
  • Workflows and Automations
  • Advanced configuration
  • API and third-party tool integration
  • Advanced Modules:
    • Monitoring
    • Password Services
    • Manager Dashboard
    • Projects & Tasks
    • Advanced SLA
    • Advanced Alert Notification
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