Several functions not working after update

Problem

After upgrading HESK you find that several functions are not working, such as:

• selecting dates in Reports,
• selection of Categories in Ticket View,
• cannot change the default language,
• cannot change owner,
• cannot modify your profile,
• and similar ...

Solution

This usually happens when you upgrade HESK but your browser is still using old (cached) Javascript files. Try this:

1. open your HESK admin panel,
2. force reload HESK in your browser (CTRL + F5) and try again,
3. if still no luck, try clearing your browser cache,
4. if still no luck, make sure you have all the correct and up-to-date Hesk files uploaded to your server.