HESK is not sending any emails There are many possible reasons why you are not receiving emails from HESK. This article covers the most common ones. Look inside your Spam (Junk/Bulk mail) folder in case the emails ended up th... I forgot my login password. Hesk versions 2.6.0 and up have a "Forgot your password?" link below the admin login form. You can use that tool to reset your password over email. Step 1: are there any other administrators in yo... Gmail POP3, IMAP, and SMTP settings From version 3.4.0 Hesk supports OAuth authentication instead of a basic username/password one. While Google still supports basic authentication with the help of App Passwords, you are You have been locked out the system for 60 minutes » The problem: When you try to access HESK you see this error message: Error: You have been locked out the system for 60 minutes because of too many login failures. » Why is this happening? HESK... Knowledgebase search isn't working. Can't find a knowledgebase article by searching? Try adding more articles to the knowledgebase. The reason is MySQL fulltext search, that is used by HESK, will only return results if the query (keywo... I am getting SPAM to my help desk Hesk has several built-in tools to fight spam. Here is what you should do if you are getting spam support tickets: Make sure you are using the latest version of Hesk! login to your Hesk admin I have problems installing or using HESK. Download HESK, extract files and folders to your computer and read installation instructions inside:/docs/step-by-step-guide.html You have read the instructions at least twice and still no lu... Installation script doesn't move from step 2 Your server most likely has problems with PHP sessions. Download Session test files Upload session_test.php and session_test2.php to your server Open session_test.php in your browser. ... I cannot login to the admin panel After installing HESK you should be able to login with the password you've set during the installation. If you keep getting a Your session has expired error your server could be having problems with ... File attachments aren't working PHP needs permission to write into your attachments folder; on Linux servers you may need to CHMOD this folder to 777 (rwxrwxrwx). If unsure how to (or unable to) make the attachments folder writable... I found a bug in HESK. Before reporting a bug, please check if a solution already exists in this knowledgebase or in the support forum. If a solution has not been found, please post a new topic to the support forum. If yo... The anti-SPAM security image is blank. For the anti-spam image to work, your server must have GD library installed.You can test if your server supports all the required functions by uploading the gd_test.php file to your server and opening... Can't get GMAIL SMTP settings to work This article is written for HESK version 2.3. If you are using a newer HESK version see this article. Trying to use HESK version 2.3 with Gmail SMTP ser ReCaptcha - Improved SPAM prevention for HESK This plugin is for Hesk version 2.4.2 only. Newer versions of Hesk have built-in reCaptcha support, which you can enable in Hesk Settings. For the latest information about Hesk's anti-SPAM functionali... Gmail password error Symptom: When setting up POP3 fetching to a Gmail account and clicking the "Test connection" button, you see an error saying: Password error: [AUTH] Web login required: https://support.google.com/ma... Office365 SMTP, POP3, and IMAP settings Important!Effective October 1, 2022, Microsoft will begin to permanently disable Basic Authentication (username/password combination) for Exchange Online in all Microsoft 365 tenants, regardless of ... HESK emails are marked as SPAM Are email notifications from HESK ending up in the SPAM (junk, bulk) folder? How can you prevent this? Email delivery is a complex subject. A lot can go wrong and make email providers mark mail from ... "UNLICENSED COPY OF HESK" error message Problem When you open HESK you see an error message saying: UNLICENSED COPY OF HESK, PLEASE REPORT THIS ABUSE TO HESK.COM Solution This usually happens when you try to upgrade HESK 2.x to HESK 3.x a... Several functions not working after update Problem After upgrading HESK you find that several functions are not working, such as: selecting dates in Reports, selection of Categories in Ticket View, cannot change the default language, cannot c... Reset your Multi-Factor Authentication (MFA) If you lost access to your token generation authentication device or email address, you will need to reset or disable multi-factor authentication (MFA) for your Hesk help desk to log in to the admin p... Debug 500 Internal Server Error in PHP scripts line-by-line Sometimes your PHP script will have a mind of its own and show a generic "500 Internal Server Error" message in your browser instead of a more descriptive error message. 500 Internal Server Errors can...
