Installation script doesn't move from step 2
Your server most likely has problems with PHP sessions.
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Download Session test files
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Upload session_test.php and session_test2.php to your server
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Open session_test.php in your browser.
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Click the CLICK HERE FOR PAGE 2 link.
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If the message says "$_SESSION['test'] is set to: FALSE":
Contact your hosting company and ask them to check why PHP sessions aren't working normally. -
If the message says TRUE instead, try this:
1. If you modified any of the HESK files, try with the original files
2. Try searching for help at the support forum
Pro tip:
Avoid the hassle and get a working help desk in minutes, try the HESK Cloud