How do I populate "Submit a ticket" form fields?

As of version 2.6.x HESK allows you to automatically fill the "Submit a ticket" form fields with custom values.

To fill an input field, the data needs to be sent to the "Submit a ticket" form in either a HTTP GET or POST request.

Make sure all the values are properly URL encoded. For example, pass them through urlencode() or rawurlencode() functions in PHP.

Parameter name	Sets value in field	Value type
name	Customer name	URL-encoded string
email	Customer email	URL-encoded string
catid	Ticket category	Integer (numerical category ID)
category	Ticket category	Integer (numerical category ID)
priority	Ticket priority	Integer 3 = Low 2 = Mediun 1 = High 0 = Critical (admin panel only)
subject	Ticket subject	URL-encoded string
message	Ticket message	URL-encoded string
custom1 - custom50	Custom fields 1 to 50 respectively	URL-encoded string

#1 Fill in customer name (John Doe) and email address (john@doe.com):

https://example.com/hesk/index.php?a=add&name=John+Doe&email=john%40doe.com

#2 Select category ID 3 and set custom field number 5 to "0800-128-458":

https://example.com/hesk/index.php?a=add&catid=3&custom5=0800-128-458

#3 Fill in ticket subject and high priority:

https://example.com/hesk/index.php?a=add&subject=My+printer+is+offline&priority=1