How do I customize HESK text?

» The short version (for PHP developers):

1. Download the custom-text.php file
   
   
2. The custom-text.php will be included after text.php, so copy any $hesklang value from text.php and modify it inside custom-text.php
   
   
3. Make sure the custom-text.php file is saved in UTF-8 without BOM
   
   
4. Upload the custom-text.php your /language/en folder

» A Step-by-step guide:

Let's say you want to change Submit a ticket text to Ask a question in your help desk.

Here are the recommended steps to do it:

1. Download and install this powerful free text editor: Notepad++ .
   
   
2. Download the custom-text.php file
   
   
3. Open file custom-text.php in Notepad++
   
   
4. Open HESK language file /language/en/text.php in Notepad++
   
   
5. Copy any text you wish to edit from text.php to custom-text.php.
   
   You need to copy everything from $ to ;
   
   Example:
   $hesklang['sub_support']='Submit a ticket';
   
   
6. Modify the text value inside custom-text.php:
   
   $hesklang['sub_support']='Ask a question';
   
   When changing the text, pay attention to:

   • only change the green text in example above

   • keep everything left of the = sign intact

   • keep single quotes (') around text

   • keep the semi-colon (;) at the end of line

   • if you use single quotes in the words escape them with a backslash (\)
     WRONG: can't
     CORRECT: can\'t

   • keep any special codes such as %s and %d as they are used by HESK
     
     

7. Save changes in custom-text.php
   
   
8. Upload custom-text.php to your server, inside the /language/en directory
   
   
9. Open custom-text.php file in your browser to check syntax, for example:
   http://example.com/hesk/language/en/custom-text.php
   
   

   If everything is OK you should get a message saying "No syntax errors detected in /custom-text.php".

   If you get any errors then the PHP syntax is wrong. The error should give you line number with error, check syntax around that line; make sure all lines end with ";" and quotes are escaped with \'
   
   

10. Test HESK to make sure it works OK and that the modified text appears