Hesk Quick Start Guide - get started in 5 minutes We designed Hesk to be simple and intuitive, with a shallow learning curve. This guide aims to help you get started with your new Hesk help desk and benefit from this excellent tool. Let's dive in! ... Where can I get HESK translations (language packs)? Thank you to all our users who help translate HESK and share their work! HESK translations for versions 2.4.x and up are available here:Download HESK langua How do I install HESK? To install HESK follow these steps: Extract the files and folders from the *.zip file you downloaded. How to unzip? Open the docs/index.html file included in the download. A copy of docs is also a... I downloaded HESK, now what? After downloading HESK follow these steps to install it on your server: Extract the files and folders from the *.zip file you downloaded. How to unzip? Open the docs/index.html file included in th... What are system requirements for HESK? Please verify up-to-date system requirements for the latest HESK version on the downloads page. To install HESK you will need a web server with PHP and MySQL support. Minimum system requirements:- P... HESK Security check list This page intends to provide basic security tips for HESK administrators. In other words - how to make HESK more secure and less prone to attacks? #1 Keep HESK updated As with any software, HESK evo... When does HESK send email notifications and to whom? Note: this article lists emails a properly configured Hesk help desk will send. If you are not receiving email notifications, please see the HESK is not sending any emails and Is HESK really FREE? What's the catch? Yes, HESK can be downloaded, installed and used completely free of charge. No trial periods and without any restricted functionality. How? This is made possible by the official exclusive HESK sponso... Converting emails into tickets (email piping, email to ticket) Hesk Cloud users, please get in touch with us, and we will help you set up email to ticket functionality in your help desk. Hesk What is the structure of MySQL tables/database? Wondering where is the SQL code to create MySQL tables in the database?For your convenience HESK installation script automatically creates the required tables so you don't have to worry about manually... How to upgrade to a new version of HESK? To update an old HESK version to a new one follow these steps: 1. Download the latest HESK version here. 2. Extract the files and folders from the HESK download. 3. Open the readme.html file includ... Can HESK do this? Does HESK support this feature? Wondering if a feature is supported by HESK? Please: Check the HESK Features page Test the HESK demo Download HESK, install and test it Please do not send emails asking if a feature is support... What version of HESK am I using? Is an update available? Not sure what version of HESK you have installed or if an upgrade is available? Login to HESK Administrator panel Go to Settings page Your current version is displayed next to HESK version: at th... How much does HESK cost? What does HESK cost? HESK is free software. It can be downloaded, installed and used completely free of charge. No trial period, no restricted functionality, no "per user" fees, etc... All this is ... Where do I find documentation? HESK documentation is included with every HESK download, look inside the docs folder. A copy of the documentation is also available online here: HESK documentation After installing HESK, addition... How do I install translations (languge packs)? Find and download a HESK translation for your HESK version. Now that you have the compressed language pack on your computer, you will need to extract (unzip) it.The extracted archive should c... Enable email notifications of overdue tickets To receive email notifications of overdue tickets, you will have to enable a Cron job (scheduled job) on your server to execute the /cron/email_overdue_tickets.php script once or twice a day. Are yo... Creating a Customer Satisfaction Survey Welcome to a short guide on creating a customer satisfaction survey that you can use with Hesk. We'll look at what tools you can use to set up the survey and what questions to ask. » What tools to u... Setting up OAuth in Hesk This guide works with Hesk version 3.4.0 and newer. To use OAuth, please upgrade to the latest version of Hesk. Setting up OAuth (modern) authentication requires a bit of work and configuration;...
