"UNLICENSED COPY OF HESK" error message

Problem

When you open HESK you see an error message saying:

UNLICENSED COPY OF HESK, PLEASE REPORT THIS ABUSE TO HESK.COM

Solution

This usually happens when you try to upgrade HESK 2.x to HESK 3.x and the upgrade process hasn't completed.

• Did you run the install script, as instructed in HESK "Upgrading from old versions" instructions?
  
  A copy of the HESK docs is also available here.
  
  
  
• If you did complete all the steps there and still get the error, try this:
  
  
  1. open hesk_settings.inc.php in a powerful text editor such as Notepad++
     
     
  2. find this code:
     
     

     // --> Language settings​

     
     
     
  3. just above that code add:
     
     

     $hesk_settings['site_theme']='hesk3';​

     
     
     
  4. Save the file, upload and test.